Teamleiter CRM / E-Mail Marketing

We are growing faster than our support structure comes along.

At the moment, too many decisions depend on too few heads — and our account managers need someone to lead them, not just someone above them.

That is why we are expanding the level of key account managers.

You will take over your own team and customer portfolio — and help shape how support at MAILODY will work in the future.

This role is currently the most demanding in the company.

You get pressure from the top (growth goals) and from the bottom (a team that is just getting used to itself).

We know this, we don't leave you alone with this — but we also don't pretend to be comfortable.

Tasks Management You lead 3–5 account managers professionally and disciplinarily.

You lead weekly 1:1s according to a clear structure (progress / problems / plans) and are responsible for the health of your team.

You actively develop your people — training, feedback, structured induction.

Customers You are responsible for the development and result of your own customer portfolio (guideline 6–8 accounts, excluding our most demanding customers).

The day-to-day business is with your AMs.

You are a valued point of contact at the senior decision-making level of your customers and actively place topics in customer calls.

You identify churn risks early, decide on the countermeasures for your team, and turn vulnerable accounts back into growth. PLEASE SELECT TWO DISTINCT LANGUAGES