Onboarding & Customer Success mit Performance Marketing Erfahrung + Creative Strategy / E-commerce (w/m/d)

With DatAds, we have set ourselves a big goal:

We want to take the ad creative process to the next level.

Our software is the bridge between data-driven performance marketing and innovative creative teams .

This enables performance marketers and creative designers to work together optimally and to create more successful ads through AI analyses.

We work with some of the biggest eCommerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective and many more.

Do you want to become part of a fast-growing marketing SaaS startup and actively shape DatAds' journey? We are a small, completely remote team.

Our founders bring complementary expertise:

Max leads the commercial side, while our Daniel (Ex Hubspot) leads the technical side.

The team is complemented by a tech person and a customer care person with a similar profile.

Tasks Customer Success & Consulting:

Support and further development of our eCom & Agency customers.

You will analyse existing setups, identify potential for optimisation and help to integrate DatAds more effectively into their daily processes.

Customer support:

Conducting regular calls with customers, support via Slack and active support with strategic questions about their creatives & campaigns.

Upselling & Reactivation:

Identification of