1st & 2nd Level Support (m/w/d)

We offer you long-term perspectives and tailor-made projects that exactly match your strengths.

Our aim is to always provide you with exciting follow-up projects seamlessly.

Together we will shape your successful future! Tasks Acceptance, analysis and processing of IT faults and service requests in 1st & 2nd level support Error analysis and resolution of hardware and software problems Support of Windows clients, Microsoft 365 environments and common corporate applications User and authorization management as well as support with account and access problems Installation, configuration and support of workstation systems and peripheral devices Documentation and processing of tickets as well as escalation of more complex faults Support of rollouts, migrations and general IT operating tasks Remote and, if necessary, on-site support depending on the project requirement Qualification Must-have qualifications:

Completed training in the IT sector or comparable practical experience Professional experience in 1st and/or 2nd level IT support Good knowledge of Windows client environments and Microsoft 365

with Active Directory or Entra ID as well as user and authorization management

in dealing with ticket systems and structured error analysis Basic knowledge of network topics such as TCP/IP, LAN, WLAN, DNS and DHCP Independent and solution-oriented working methods Strong service and communication orientation