Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d)

Do you not only want to supervise, but also make a real impact? In this role, you will accompany our customers not through tickets, but through growth phases: you will help to strategically anchor our SaaS platform in inventory accounts, activate new use cases and systematically expand accounts.

If you feel like making impact in customer success really measurable, we look forward to seeing you. epilot digitizes the energy industry with a unique cloud software.

We are a growing scale-up in the heart of Cologne.

Our mission: epilot revolutionizes the cooperation of all market partners who work together in the energy world to provide products and services.

We offer a large network of partners within the cloud world, which is constantly being expanded by the community.

Here's what to expect As part of our strategic Customer Success team, you'll work with existing customers to unlock the full potential of our platform – with a clear focus on growth and sustainable activation.

You will develop data-based strategies to increase adoption , support customer teams in identifying relevant use cases and actively contribute to continuously expanding the added value of our product for different target groups.

The segmentation of accounts according to usage behaviour and maturity level is in your hands – as is the identification of power users and internal champions for